Dassault Aviation Leads Business Jet Industry in Product Support

Dassault Aviation was voted the top business jet OEM for product support for the third consecutive year. Its industry leading “overall average” score was 8.7 (the highest for any company in the history of the survey), up from 8.3 in 2020.

In recent years, there has been a growing need for expanded facilities and capabilities, and Dassault has responded by doubling its capacity through quality acquisitions and internal investments. Through these actions, the company positioned itself well for the 2021 rebound in fleet activity and a concurrent growth trend for MRO visits. Building on its product support track record in the year ahead, the company will further expand services, like its industry-leading FalconCare guaranteed maintenance programme which will offer operators more tailored coverage options or Falcon Advantage created to provide a new Spares membership programme with exclusive benefits, discounts and extended warranties. Customer service is also making big investments in the Falcon 6X product support programme to ensure a smooth entry into service of the new aircraft in 2022.