WFS wins Global Air Cargo Handling award

Worldwide Flight Services (WFS), a member of the SATS Group, has been named Global Air Cargo Handling Agent of the Year at the 2025 Air Cargo Week World Air Cargo Awards, held during Air Cargo Europe in Munich.

This prestigious award recognises WFS's outstanding performance in operational efficiency, innovation, safety and customer service. It sets a global benchmark for excellence in air cargo handling.

John Batten, CEO of Gateway Services for EMEAA, SATS Ltd, said, "We are honoured to receive this award, which reflects the dedication and excellence of our teams across the SATS Group network. It affirms our commitment to delivering secure, efficient, and technology-driven cargo operations for our airline and freight forwarding partners worldwide."

WFS was recognised for consistently exceeding the industry's highest performance standards in operational efficiency, innovation, safety, customer service, and infrastructure and facilities. Key highlights:

• WFS, together with parent company SATS, handles over 9 million tonnes of cargo annually across more than 215 locations in 27 countries. Committed to enhancing speed and performance at every station to improve customer satisfaction, the Group is deepening collaboration with freight forwarders and e-commerce operators to further streamline operations and deliver greater speed and cost efficiency, fostering more integrated, agile, and customer-centric cargo handling solutions.
• The Group is committed to fostering a robust Health, Safety, Security and Environmental culture that prioritises operational effectiveness, performance excellence, and care for our people, partners, industry, and the environment. It continuously strengthens this culture by enhancing proactive risk identification, deepening leadership engagement, and building staff competency—ensuring a safe, secure, and sustainable environment across its global network.
• SATS Group continues to strengthen its relationships with key customers, many extending partnerships that span over two decades. To further enhance service quality, WFS has developed a Service Delivery group which works directly with its customers to improve performance throughout the process.

"This award is a proud milestone for WFS and the broader SATS Group," said Kerry Mok, President and Chief Executive Officer, SATS Ltd. "It validates our vision of building a truly global logistics network by combining scale with agility, innovation with execution, and global reach with local depth. We are committed to working with customers and partners to create smarter, faster, and more resilient air cargo solutions that power global trade."